By Peachpit Press
This authoritative, Apple-Certified education path is designed either for pros who aid Apple desktops in addition to Mac fans who are looking to improve, provider, or troubleshoot their favourite machines. absolutely revised, this moment variation covers Apple's new versions, together with the preferred Mac mini and the iMac G5. Keyed to the training ambitions of the Apple laptop carrier and Apple transportable provider certification checks, this is often the significant other curriculum utilized in AppleCare Technician education classes around the world. The publication starts off out with simple desktop thought and underlying applied sciences, then strikes directly to conceal every thing from networking and standards to monitors and inner drives-plus the nitty-gritty steps and diagrams for upgrading and troubleshooting six pattern laptop types. o certain take-apart and improve tactics for the Mac mini, eMac, iMac G5, PowerMac G5, iBook G4, and PowerBook G4. o CD-ROM contains six whole provider manuals, plus utilities and diagnostic instruments o Diagrams and step by step directions assist you grasp options quick o Lesson objectives and time estimates assist you plan it slow o bankruptcy evaluate assessments summarize what you have got discovered The Apple education sequence is either a self-paced studying device and the better half curriculum for the AppleCare Technician education and Apple client education courses. Upon finishing the path fabric during this ebook, you could turn into an Apple qualified Technician by means of passing the Apple laptop carrier and Apple moveable provider assessments. you could paintings via this ebook as a self-paced direction, sign up for the net AppleCare Technician education software, or attend a category at an Apple approved education middle. to benefit extra, visit www.apple.com/training.
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Additional resources for Apple Training Series Desktop and Portable Systems
Has the product ever worked? What was the last thing changed or added to the system? 62 Tools and Practices Tools and Practices 63 With these questions, you can determine whether the introduction of new hardware or software may have contributed to, or caused, the issue. 5. How is this feature intended to work? Here you can determine whether the customer is confused or misinformed about a feature's proper function. 6. Does the issue occur only with one specific application? In this case, you are trying to determine whether the issue is systemic or affects only one program.
It may take significantly longer than indicated on the Apple Hardware Test screen to run the Extended Test on a PowerBook with more than 512 MB of RAM installed; durations between 18 and 20 minutes have been observed. 36 Tools and Practices Tools and Practices 37 • PowerBooks can use memory modules (DIMMs) that are detected as partly bad during startup diagnostics. AHT reports them in the Hardware Tests tab. • While testing the video RAM, the screen may appear blank for an extended period, depending on how much video RAM is installed.
C. The Mac OS ROM file is on the Apple Hardware Test CD. 2: A customer calls you and states that he has run Apple Hardware Test on his new Power Mac G4 and wants to know what error code "cpu_/26/-49909" means, and how he can fix the system himself. What should you tell him? a. The system needs its PRAM reset. b. The customer needs to bring in the computer for a possible power supply replacement. c. The customer needs to bring in the computer for a possible processor module replacement. 3: You are attempting to determine if a PowerBook G4 is working correctly after performing a logic board replacement.