ABC of ICT - An Introduction to the Attitude, Behavior and by Bernan

By Bernan

This advent, the sister e-book to the ABC Card Deck, is a brand new method of dry and formal education and alter courses. Making powerful and sound issues with a touch of humor, it was once designed and drawn by means of Paul Wilkinson and Jan Schilt. It covers the gentle talents, that are eventually pivotal to any ICT operation.

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Extra info for ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT

Example text

Passiveness can manifest itself in numerous ways. Examples include: In a meeting the service manager presents a proposal for a new way of working. The service manager has invited a number of people from the workfloor to gain feedback and create ‘buy-in’ for the new way of working. During the meeting the service manager tries to initiate a dialogue. ” Employee 1: “Looks good” says one employee without looking up. ” Chapter 4 • What is ABC? ” Employee 1 “No, that looks fine, let’s go for it,” (while he is closing his notebook and packing it away in his bag).

Suggest using the cards in team workshops to capture how people really feel towards the change and how important they find leadership and management commitment. • Managers should be present on the workfloor to gather feedback. • There must be visible examples of action being taken as a result of the feedback to show that it is being taken seriously and management is committed to changing things as a result of workfloor input. Passiveness One of the definitions of passiveness we found was: ‘Receiving or being subjected to an action without responding or initiating an action in return’.

2. The employee needs to know his job, knowledge and competencies in order to ‘calculate’ the impact of this request in terms of time, money, effort, risk etc. 3. The manager must be sure that the employee has the capabilities and can be relied upon to ‘walk-the-talk’. 4. The manager must trust the employee’s impact assessment. 5. The manager must help with the resources. 6. The manager must accept the impact and support the employee. Chapter 4 • What is ABC? 35 7. If there are issues, the employee must report this (ask for help) and the manager must give help.

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